TERMS AND CONDITIONS OF SERVICES

For our programs we have:

  • Sports equipment appropriate to the program and the level of each client.
  • Liability and personal accident insurance in force.
  • Emergency protocols.
  • Trained personnel to carry out each service.
  • Specialized guides for each service.
  • In all cases we operate the services in conjunction with guides and local providers authorized in the respective municipalities, provinces or protected areas.

COMMERCIAL TERMS

  • Climatic conditions: Program itineraries are subject to change without prior notice. This will be done depending on weather conditions, in order to safely and effectively develop each of the activities. Huka, an active tourism service provider company owned by Daniela Porcellana and Alejandro Henrich, reserves the right to offer its customers an alternative itinerary, if the weather conditions and / or safety of the group are not adequate.
  • Photography during the programs: Huka, an active tourism service provider owned by Daniela Porcellana and Alejandro Henrich, reserves the right to take photographs, or film any program, or any part thereof, and to use the images for publicity purposes. By registering, customers approve that their image appears in different advertising media (website, brochures, etc.) of the company. All this with the exception and limitation of those uses or applications that could infringe the right to honor in the terms provided in the Argentine Law, and of Human Rights, of Civil Protection to the Right to Honor, Personal and Family Intimacy and, to one’s own image. The present authorization has no specific geographic scope, as well as it does not set any time limit for its use, so it is considered for an unlimited period of time. Those who choose not to have their image and/or voice used are requested to notify the company, in writing, prior to subscribing to any of its programs.
  • Insurance: Huka, an active tourism service provider owned by Daniela Porcellana and Alejandro Henrich, is duly covered by personal accident and civil liability insurance, which are necessary for the development of this type of activities.
  • Confirmation of the trip: The confirmation of the group and the realization of the trip requires a minimum number of registered participants who have paid. Once this minimum is reached, you will receive a confirmation email. If the trip does not take place due to a lack of registered participants, the money paid will be refunded. We recommend that you do not purchase any airline tickets until you receive the confirmation email.

  • Cancellation and Refund Policy: Cancellation notices must be made in writing, via e-mail to. comunidad.huka@gmail.com. For cancellations, the following charges and/or penalties will apply – (These values do not include administrative and/or bank charges that may be incurred):

    • If you decide to cancel your trip, depending on the time at which we receive notification of cancellation, charges may apply:
      • 30 days (or more) prior to departure = 100% refund.
      • 30 to 15 days prior to departure = 50% of the amount paid will be refunded.
      • 14 days (or less) prior to departure = no refund.
    • Reimbursements shall be made through the same channels in which the payments were made and in local currency. In the case of payments made in foreign currency, the company reserves the right to make such reimbursements in local currency at the exchange rate of the Banco de la Nación Argentina at the date of the payment to be reimbursed.
    • No total or partial refund will be granted for services not used in our programs (meals, excursions or other activities, etc.), for any reason beyond our control. Huka, an active tourism services company owned by Daniela Porcellana and Alejandro Henrich..
    • Huka, an active tourism services company owned by Daniela Porcellana and Alejandro Henrich.reserves the right to restructure, reschedule and/or cancel any trip due to unforeseen circumstances, acts of God or force majeure, with local suppliers, agents or others. In case of cancellation, reimbursement will be granted in relation to the payment made, applying a 10% retention corresponding to expenses incurred, and proceeding to reimburse the balance of the value of the excursion in the days stipulated by the intermediary payment system that the contracting party/taker has adopted to pay for the services.

Confirmation or payment of the price of any of the programs constitutes acceptance of the Terms and Conditions mentioned herein and in the specific documentation provided to the client prior to commencement of the programs.

INFORMED ASSUMPTION OF RESPONSIBILITIES AND RISKS

Please read carefully.

In consideration of the services provided by Huka, an active tourism services company owned by Daniela Porcellana and Alejandro Henrich, its managers, instructors, agents and collaborators, its local providers, for all its programs, the participant understands and accepts the following: The client is aware that Huka, an active tourism service provider company of Daniela Porcellana and Alejandro Henrich , requires that each participant of its programs, sign and submit the personal information form and medical record, as well as participate in the mandatory talk before being allowed to join the program.

Huka, an active tourism service provider owned by Daniela Porcellana and Alejandro Henrich, has taken reasonable measures to provide the appropriate equipment and trained personnel so that the client can participate in the program / activity. Huka, Daniela Porcellana and Alejandro Henrich’s active tourism services provider, has taken reasonable measures to provide the appropriate equipment and trained personnel for the client to be able to participate in the program/activity., also considers it important that each client is well informed and prepared prior to participation in the activity.

The client understands that this activity involves certain risks. These risks are inherent in the activity and cannot be eliminated without destroying the nature of the activity. The very elements that contribute to the unique and particular character of the activity may be the cause of loss or damage to your equipment and belongings, accidental injury, illness, or, in extreme cases, permanent injury or even death. The hazards inherent in the activity in which you will be participating with Huka, an active tourism service provider owned by Daniela Porcellana and Alejandro Henrich, include, but are not limited to, the following:

  • Risks present in activities carried out in remote and/or rugged areas: Participants may be exposed to: high winds; fast-flowing rivers and other bodies of water; difficult river crossings; streams and white water; very cold or very hot temperatures; high exposure to sun, rain, snow and ice; insects, snakes and other animals; uneven terrain with steep slopes and carries; exposure to altitudes up to 4100 meters above sea level. Some hazards may not be visible or marked and the weather may be unstable and unpredictable.
  • Risks related to human decision decision making and human behavior: While all guides are professional and trained for the activities, decisions are made based on perceptions and assessments that by their nature on isolated occasions may be inaccurate and subject to errors in judgment.
  • Risks related to geographic location: Activities may take place in areas far from healthcare centers (hospitals, doctors, etc.) causing delays in the evacuation and treatment of any medical emergency or illness.
  • Equipment-related risks:Beyond the efforts of the company gives in checking and supervising the equipment, it may break, fail or malfunction.
  • Free time: There will be times when participants may have leisure time or times when they are unsupervised. At all times, whether supervised or unsupervised, participants must assume responsibility for their own safety.

The customer understands that the description of the risks included in this documentNOT is complete and that there may be other unknown or unanticipated risks and hazards. The participant of our activities agrees to assume all responsibility for the consequences exposure, both to the risks described here and to those that are not. Participation in the Huka, an active tourism service provider company owned by Daniela Porcellana and Alejandro Henrich, is voluntary, and no one is forcing you to participate, so you freely choose to participate even knowing the risks involved. The client must consult with your doctor and / or other medical professionals about their physical fitness to participate in the program. Huka, an active tourism services company owned by Daniela Porcellana and Alejandro Henrich.

. In the event that, due to accident or illness, he/she is unable to communicate, he/she authorizes and requests that he/she be provided with the necessary primary care and medical assistance, and agrees to cover the costs thereof.

The client commits himself/herself to respect the directives of the guides and to keep them informed about his personal condition, as well as to make a responsible use of the material and equipment provided by the company.

The Client undertakes not to generate waste, if so, to deposit it in the assigned containers and to return any type of waste to the base.

The Client undertakes to take care of the historical, natural and cultural heritage during all activities.

The client understands that this informed risk assumption and this document are governed by the laws of the Republic of Argentina.

The consumption of any substance that alters perception or motor functions during any of our programs is strictly prohibited.

The customer certifies that he/she has read, understood and accepted the terms and conditions set forth herein.

ACCEPTANCE OF A CLIENT’S PARTICIPATION, BEHAVIORAL AGREEMENT AND EXPULSION POLICIES FOR AN ACTIVITY

The client is aware that Huka, an active tourism service provider company owned by Daniela Porcellana and Alejandro Henrich, is duly covered by personal accident and liability insurance that are necessary for the development of such activities. Huka, company providing active tourism services of Daniela Porcellana and Alejandro Henrich, requires each participant in its programs to sign and submit the attached form before being allowed to join the program. All clients must confirm with their signature that they have read the General Conditions Contract and must comply with all terms and conditions of the Contract and all “rules” and “regulations” expressed by the company representative or guide in charge of the group.

Failure to obey the guidelines, the consumption of hallucinogenic substances or stimulants of any kind, or failure by the client to comply with the instructions of the company representative or guide in charge of the group, may result in the expulsion of the client from the activity as a way to maintain the safety of the rest of the participants without the right to any claim by the client and without the right to reimbursement of any kind.

REGULATIONS AND RULES OF COEXISTENCE

  • The client must be present 15 (fifteen) minutes before the beginning of the program and confirm his/her attendance to the Company’s staff. The equipment set-up and check-up is part of the program itinerary.
  • In case the client does not comply with the rules and instructions of the guides, managers, instructors, agents and collaborators, local providers, etc., he/she will be expelled from the program without the right to any refund, will be expelled from the program and will not be entitled to any reimbursement..
  • Huka, an active tourism service provider owned by Daniela Porcellana and Alejandro Henrich, as well as its staff, guides, managers, instructors, agents and collaborators, local providers, and local tourism companies.as well as its staff, guides, managers, instructors, agents and collaborators, local providers, does not assume any responsibility for the objects that the client takes with him/her. with him/her.
  • The person responsible for making the reservation must be over 18 years of age. Los minors must fill out and submit the authorization to the company, signed by parents or guardians.

The client, by means of the medical record if applicable or by means of the contract and acceptance of the informed consent and/or the mere contracting of the company’s services for short duration trips, declares that he/she does not have any disease, physical or mental problem or illness. illness, physical or psychological problem that prevents him/her from performing the activity or could put his/her integrity or that of the rest of the group of clients at risk. At the same time, he/she declares that he/she will comply with all safety procedures and indications made by the company’s personnel.